Last verified: October 2026
Complete Care At Heritage LLC is a 177-bed licensed nursing home in Dundalk, Baltimore County. Everything here comes from Maryland's OHCQ directory and CMS Care Compare; nothing is our own rating.
| OHCQ license # | 03058 |
|---|---|
| Licensed capacity (OHCQ) | 177 beds |
| CMS certified beds | 177 |
| Average residents per day (CMS) | 147 (83% of certified beds) |
| Medicare / Medicaid | Medicare and Medicaid |
| Ownership (CMS) | For profit - Corporation |
| Legal business name | COMPLETE CARE AT HERITAGE LLC |
| Chain | COMPLETE CARE (85 facilities) |
| First certified for Medicare/Medicaid | November 9, 1981 |
| CMS certification number | 215135 |
| Address | 7232 German Hill Road, Dundalk, MD 21222 (Baltimore County) |
| Phone (OHCQ listing) | (410) 282-6310 |
What is Complete Care At Heritage LLC's CMS star rating?
CMS rates Complete Care At Heritage LLC 2 out of 5 stars overall, with 1 stars for health inspections, 2 for staffing and 5 for quality measures. The average overall rating among Baltimore County nursing homes is 3.3.
Quality-measure ratings split into long-stay residents (5 stars) and short-stay rehab patients (5 stars) -- read the one that matches why your parent is going there. CMS flags this facility with an abuse icon, meaning a recent citation for abuse or neglect.
What did inspectors cite at Complete Care At Heritage LLC on its most recent survey?
Maryland surveyors' most recent standard health inspection of Complete Care At Heritage LLC, on September 16, 2025, produced 28 health deficiencies.
Most frequent categories in the current cycle: Quality of Life and Care Deficiencies (10), Resident Assessment and Care Planning Deficiencies (5), Freedom from Abuse, Neglect, and Exploitation Deficiencies (3). Scope/severity runs from A (isolated, no actual harm) to L (widespread immediate jeopardy); G and above mean residents were harmed.
| Survey | Tag | What CMS cited | Scope/severity | Type |
|---|---|---|---|---|
| August 10, 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint |
| August 10, 2026 | F0691 | Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services. | D | Complaint |
| February 25, 2026 | F0641 | Ensure each resident receives an accurate assessment. | E | Complaint |
| February 25, 2026 | F0600 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. | D | Complaint |
| February 25, 2026 | F0677 | Provide care and assistance to perform activities of daily living for any resident who is unable. | D | Complaint |
| February 25, 2026 | F0684 | Provide appropriate treatment and care according to orders, resident’s preferences and goals. | D | Complaint |
| February 25, 2026 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | D | Complaint |
| September 16, 2025 | F0584 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. | E | Standard |
| September 16, 2025 | F0695 | Provide safe and appropriate respiratory care for a resident when needed. | E | Standard |
| September 16, 2025 | F0726 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. | E | Standard |
| September 16, 2025 | F0880 | Provide and implement an infection prevention and control program. | E | Standard |
| September 16, 2025 | F0925 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. | E | Standard |
| September 16, 2025 | F0578 | Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive. | D | Standard |
| September 16, 2025 | F0609 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. | D | Standard |
How well is Complete Care At Heritage LLC staffed?
Complete Care At Heritage LLC reports 3.52 total nurse staffing hours per resident per day, including 0.74 registered-nurse hours and 1.93 nurse-aide hours; the median for Baltimore County nursing homes is 3.71 hours.
Weekend RN coverage is 0.51 hours per resident per day. Total nursing staff turnover is 60% and RN turnover 82%. No administrator departures were reported in the past year.
Has Complete Care At Heritage LLC been fined by CMS?
Yes. CMS records 1 fine(s) totaling $60,132 for Complete Care At Heritage LLC in the last three years.
| Date | Penalty | Amount |
|---|---|---|
| February 26, 2025 | Fine | $60,132 |
How does Complete Care At Heritage LLC compare with other nursing homes near Dundalk?
By size, Complete Care At Heritage LLC ranks 6 of 43 nursing homes in Baltimore County; the table compares it with nearby facilities on CMS rating and the deficiencies cited at each one's latest survey.
| Facility | City | Beds | CMS overall | Deficiencies |
|---|---|---|---|---|
| Franklin Woods Center | Baltimore | 117 | ★★★★☆ 4/5 | 11 |
| Autumn Lake Healthcare At Riverview | Essex | 238 | ★★★☆☆ 3/5 | 23 |
| Rossville Rehabilitation And Healthcare Center | Baltimore | 172 | ★★☆☆☆ 2/5 | 23 |
| Oakwood Snf LLC | Middle River | 130 | ★☆☆☆☆ 1/5 | 50 |
Assisted living nearby: licensed programs in Essex, Rosedale, Middle River and Dundalk.
What should families ask before choosing Complete Care At Heritage LLC?
Start from Complete Care At Heritage LLC's inspection and staffing record, visit twice at different times, and put these questions to the administrator.
- Ask the administrator what changed after the September 16, 2025 survey's 28 citations, and to see the plan of correction.
- Ask how many residents each nurse aide covers on evening and night shifts -- CMS rates staffing here low.
- Ask about staff retention; nursing turnover of 60% means many caregivers are new.
- Ask what led to the federal fine and how the issue was corrected.
- Ask whether the facility accepts Maryland Medicaid for long-term care if a rehab stay turns into a permanent one.
Is Complete Care At Heritage LLC a nursing home or assisted living?
It is a licensed nursing home (comprehensive care facility), not an assisted living program.
| Complete Care At Heritage LLC is | It is not |
|---|---|
| OHCQ-licensed long-term care facility, license 03058 | An OHCQ assisted living program |
| Rated 2 stars overall by CMS | Rated by Baltimore Senior Advisor |
| Medicare and Medicaid | Free of charge -- Medicare covers only qualifying skilled stays |
Source: OHCQ long-term care directory (as of September 30, 2026); CMS Care Compare provider, deficiency and penalty data (release October 1, 2026). CMS record.
